canon mf scan utility cannot communicate with scanner

Take the following measures.Īn internal error has occurred.

The memory required to start ScanGear (scanner driver) cannot be obtained exit other applications.Ī required file is missing or corrupted, or settings are incorrect.

Different scanner on the network is selected.Ĭlick if you want to select another scanner.

Network connection is prohibited by security software. (If using wireless LAN connection) Signal strength is poor due to obstructions. (If using Wired LAN connection) It is disconnected from Wired LAN. Refer to ' Network Scan Settings' for the setting procedure.Ĭable may be disconnected or scanner may be turned off. With network connection, specify the scanner to use with IJ Network Scanner Selector EX.

With network connection, check the connection status and reconnect as needed.

With USB connection, check the connection of the USB cable and reconnect as required.

Refer to the application's manual for details.

Make sure that the selected application source is correct.

Make sure that your scanner or printer is turned on.

(It is disconnected from LAN, if using on LAN.)

Please follow the instructions on the page entitled When Error Occurs to address and resolve the particular support code displayed by the printer.Ĭannot communicate with scanner for these reasons:.

You must follow the instructions to resolve the 1688 support code to continue to SCAN. For example, a 1688 support code signifies that the printer has detected that one or more of your ink cartridges is empty.

If you are attempting to SCAN while a support code is displayed by the printer, you must address and resolve that support code before you can continue to SCAN.

If you are attempting to SCAN while the printer is performing another operation (for example, printing), please wait for that operation to finish before attempting to SCAN.

Printer is in use or an error has occurred. If the same error message still appears, contact the service center. Restart the computer, then reconnect your scanner.

Make sure that your scanner or printer and the computer are connected correctly.ĭelete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website.įor how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.

Turn off scanner and follow instructions in User's Guide. If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution.

Canon mf scan utility cannot communicate with scanner